Privacy Policy
Welcome to https://www.lumitru.com (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by LumiTRU Ltd (collectively, the “Services”) (“Authorised Customers”).
Personally Identifiable Information
“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. This includes, but is not limited to, name, address, telephone number, fax number, email address, financial profiles, National Insurance number, and payment card information. Personally Identifiable Information does not include information collected anonymously (i.e. without identifying the individual user), or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We also collect the following additional information from our Authorised Customers: name, email address, and information relating to the nature and size of their business.
What organisations are collecting the information?
In addition to our direct collection of information, certain third-party service providers (such as payment processing companies, clearing houses, and banks) may collect this information from our Visitors and Authorised Customers. These third parties may provide services such as credit, insurance, and escrow. We do not control how these third parties use such information, but we ask them to disclose how they use personal information provided to them by our Visitors and Authorised Customers. Some of these third parties may act solely as intermediaries in the distribution chain and do not store, retain, or use the information provided to them.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customise the Site, to make appropriate service offerings, and to fulfil purchase and sale requests on the Site. We may contact Visitors and Authorised Customers via email regarding research, purchasing, or selling opportunities on the Site, or about information related to the subject matter of the Site. We may also use Personally Identifiable Information to respond to specific enquiries or to provide requested information.
With whom may the information be shared?
Personally Identifiable Information about Authorised Customers may be shared with other Authorised Customers who wish to evaluate potential transactions. We may also share aggregated information about our Visitors, including demographics, with our affiliated agencies and third-party vendors. We offer the opportunity to “opt out” of receiving communications from us or from any agency acting on our behalf.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by LumiTRU Ltd is securely stored and is not accessible to third parties or employees of LumiTRU Ltd except for use as outlined above.
What choices are available to Visitors regarding collection, use, and distribution of the information?
Visitors and Authorised Customers may opt out of receiving unsolicited information or contact from us and/or our vendors and affiliated agencies by following instructions included in emails or by contacting us at hello@lumitru.com.
Cookies
A cookie is a string of information that a website stores on a visitor’s computer, which the visitor’s browser then provides to the website each time the visitor returns.
We use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Services may not function properly.
Are cookies used on the Site?
Yes, cookies are used for various purposes. We use cookies to identify user preferences and selected services, as well as for security purposes — for instance, to automatically log out an Authorised Customer after 10 minutes of inactivity.
Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using https://www.lumitru.com, though this may affect the functionality of the Site.
Cookies used by our service providers
Our service providers use cookies, and these cookies may be stored on your computer when you visit our website. You can find more information in our Cookie Policy.
How does LumiTRU Ltd use login information?
LumiTRU Ltd uses login information, including but not limited to IP addresses, internet service providers (ISPs), browser types and versions, pages visited, and timestamps, to analyse trends, administer the Site, track user activity, and gather broad demographic data.
What partners or service providers have access to Personally Identifiable Information?
LumiTRU Ltd has entered into, and may continue to enter into, partnerships and affiliations with a range of vendors. These vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating service eligibility. Our privacy policy does not cover the use of this information by such third parties.
How is Personally Identifiable Information kept secure?
All employees are familiar with our security policies and procedures. Personally Identifiable Information of our Visitors and Authorised Customers is only accessible to a limited number of qualified employees who are given a secure password. We audit our security procedures regularly. Sensitive information, such as payment card numbers or National Insurance numbers, is protected using encryption protocols during transmission. While we take commercially reasonable steps to maintain a secure Site, we cannot guarantee that unauthorised access, tampering, or breaches will never occur.
How can Visitors correct inaccuracies in Personally Identifiable Information?
Visitors and Authorised Customers may contact us at hello@lumitru.com to update or correct their Personally Identifiable Information.
Can a Visitor delete or deactivate Personally Identifiable Information?
We provide Visitors and Authorised Customers with a method to delete or deactivate Personally Identifiable Information from the Site’s database by contacting us at hello@lumitru.com. However, due to system backups and records of deletions, some residual information may remain. Any such data will be functionally deleted, and we will not sell, transfer, or use it moving forward.
Your rights under UK data protection law
You have the following rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:
-
The right to access your personal data
-
The right to rectification
-
The right to erasure
-
The right to restrict processing
-
The right to object to processing
-
The right to data portability
-
The right to lodge a complaint with the Information Commissioner’s Office (ICO)
-
The right to withdraw consent at any time
Children’s Privacy
Our Services are not intended for individuals under the age of 18, and we do not knowingly collect Personally Identifiable Information from children.
If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately at hello@lumitru.com. If we become aware that we have collected data from someone under the age of 18, we will delete it promptly.
Compliance with Law
We will disclose Personally Identifiable Information if required to do so by law, court order, or law enforcement request. We may also disclose information where reasonably necessary to protect the safety of our Visitors and Authorised Customers.
What happens if this Privacy Policy changes?
We will notify Visitors and Authorised Customers about significant changes to this policy by posting the updated version on the Site. If any change may result in the disclosure of information previously withheld at your request, we will contact you directly to obtain consent.
Links
Our Site may contain links to other websites. Please note that we are not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of any linked site you visit.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: hello@lumitru.com
Last Updated: 8 April 2025